FAQ's

1. How long will my order take to arrive?

Orders are processed within 1–3 business days. Delivery timelines depend on the delivery location and courier service. Tracking details will be shared once the order is shipped.

2. How can I track my order?

Once your order is dispatched, you will receive a tracking link via email/WhatsApp to monitor your shipment in real time.

3. Do you offer returns or refunds?

We do not offer refunds once an order is placed. However, exchanges or store credits may be issued under specific conditions. Please refer to our Returns & Refund Policy for full details.

4. What if I receive a damaged or incorrect product?

Please contact us within 24–48 hours of delivery with:

Clear images of the product

Your Order ID

A mandatory unboxing video

Our team will assist you with a replacement or store credit after review.

5. Can I cancel my order?

Orders cannot be cancelled once placed.
Pre-order or made-to-order items are non-cancellable.
Orders that have already been shipped cannot be cancelled.

6. Do you accept exchanges?

No, we do not accept exchanges.

7. Are sale items eligible for return or exchange?

No. Sale, clearance, and promotional items are not eligible for return or exchange.

8. Do you ship internationally?

Yes, we ship internationally. Please note:

International orders are not eligible for exchange.

Customs duties and taxes (if applicable) are the responsibility of the customer.

9. How should I care for my jewelry?

To maintain shine and longevity:

Keep away from water, perfume, and chemicals.

Store in a dry place.

Wipe gently with a soft cloth after use.

 

USHA SONI

Mrs. Usha Soni, the founder of INMI, brings over 30 years of experience in the jewellery industry. With a deep understanding of craftsmanship, materials, and timeless aesthetics, she has built a strong foundation in the world of fine jewellery.

Her journey has been guided by a refined sense of fashion and a natural eye for design. Over the years, she has developed a strong understanding of evolving styles while maintaining the elegance and heritage that jewellery represents.

With decades of industry knowledge, she continues to guide the vision of the brand with dedication, expertise, and a deep appreciation for quality, design, and lasting sophistication.

NYASA SONI

I’m a young entrepreneur with a deep-rooted passion for jewellery and modern design. Growing up around the world of fine jewellery, I developed an early understanding of craftsmanship, materials, and the value of timeless pieces. This foundation allows me to combine traditional jewellery knowledge with a fresh, contemporary perspective suited for today’s generation.

My focus is on creating and building brands that blend elegance with modern aesthetics. I enjoy working at the intersection of design, digital branding, and customer experience bringing ideas to life from concept to launch. From product development and brand identity to online presence and marketing, I actively shape every aspect of the process.

Mission

To curate distinctive, high-quality jewellery that elevates every outfit and occasion, making bold style, elegance, and self-expression accessible to everyone.

Vision

To become a leading destination for statement jewellery that celebrates individuality, tradition, and modern style, empowering every woman to shine with confidence.